Ribbon is getting stuck in the printer causing it to think the ribbon is out. Have tried to reseat the print head and ribbon and ribbon still gets stuck. Reached out to Jonathan concerning issue and have sent him a video as well.

Printronix

T8204 ODV1

3T8V21936023

Gilbert Express

1000 Riverside Drive Keasbey, NJ 08832

Open

9/30/2026

Labels are wrapped around roller and internals. local user is unable to clean

Zebra

ZT610

71J181903429

Barnet Productions

481 Blackhorse Lane North Brunswick, NJ 08902

Open

03/31/2026

printing problem

Zebra

ZT610

71J245300061

MilMar Food Group

One 6 1/2 Station Road, Goshen, NY 10924

Open

12/31/2026

user Bryan Castillo states that print head needs to be replaced, printer is in 1150 second floor

Printronix

T8204

3T8V21733142

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

From 2 different machines, machine 1 prints the label just fine, machine 2 does not, I have looked a the printer setup and it matches. Also Randy walked off the job and I am buried so we need be cautious when scheduling a visit.

zebra

ZT510

34J194302234

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2026

was on the phone with support but were unable to fix a media out error. Please note the Printer is located at our warehouse location: 481 Blackhorse Lane North Brunswick, NJ 08902

Zebra

ZT610

71J181903429

Barnet Productions

481 Blackhorse Lane North Brunswick, NJ 08902

Open

03/31/2026

was on the phone with support but were unable to fix a media out error. Please note the Printer is located at our warehouse location: 481 Blackhorse Lane North Brunswick, NJ 08902

Zebra

ZT610

71J181903429

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

03/31/2026

label show white line

zebra

ZT610

71J190400314

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2026

When printing, a white line appears.

zebra

ZT610

71J190400314

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2026

The label isn’t printing.

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2026

The label isn’t printing

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2026

The printer is not printing nothing

Zebra

ZT411

99J202100214

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2026

Label severely stuck on white roller part before feed. Thanks

Zebra

ZT610

71J244800830

Cosmetic Solutions

25 Ramland Road - Suite A, Orangeburg NY 10962

Open

09/30/2026

We would like to schedule a professional cleaning and maintenance service for our 3 Zebra printers (Goshen Location)

Zebra

ZT610

71J245300061

MilMar Food Group

One 6 1/2 Station Road, Goshen, NY 10924

Open

12/31/2025

PRINTING IS STOPPING IN THE MIDDLE OF A BATCH AND PRINTER NEEDS TO BE CLEANED I BELIEVE BECAUSE LABELS ARE GETTING STUCK.

Zebra

ZT231

T3J230600745

Divergent Medical Technologies

5 Fir Court, 1A Oakland NJ 07436

Open

11/30/2025

Prionting stops have way through run and labels are getting stuck

Zebra

ZT231

T3J230600745

Divergent Medical Technologies

5 Fir Court, 1A Oakland NJ 07436

Open

11/30/2025

RIBBON OUT

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2026

ribbon out

Zebra

ZT610

Emerging Power Inc

Open

09/30/2026

There’s a label stuck inside the printer and we’re not able to get it out

zebra

ZT510

34J194302234

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2026

Need a print roller and help with settings on

Zebra

ZT610

71N231900079

Original Bagel Company

2 Fairfield Crescent

Open

01/31/2025

Ribbon keeps breaking and sticking to labels when printing. Using Zebra ribbons. This is holding up work.

Zebra

ZT411

99N222003215

Axis Global Logistics

885 Centennial Avenue, Piscataway NJ 08854

Open

09/30/2025

replace newly arrived parts.

zebra

ZT610

71J190400314

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2026

replace newly arrived parts

zebra

ZT610

71J190400314

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2026

They don't recognize the size 1.5"x0.66"

Printronix

T8204 w/ ODV

3T8V22334106

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

They don't recognize the size 1.5"x0.66"

Printronix

T8204 w/ ODV

3T8V22334100

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

They don't recognize the size 1.5"x0.66"

Printronix

T8204 w/ ODV

3T8V22334117

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

They don't recognize the size 1.5"x0.66"

Printronix

T8204 w/ ODV

3T8V22334096

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

They don't recognize the size 1.5"x0.66"

Printronix

T8204 w/ ODV

3T8V22334106

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

Test

Zebra

ZT610

71N223500313

Chanel

876 Centennial Ave, Piscataway NJ 08854

Open

03/31/2026

DOES NOT PRINT

Printronix

T8204 w/ ODV

3T8V22334117

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

Lines on the label, calibrated to no avail. Not sure why we are still getting lines.

zebra

ZT510

34J194302238

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2026

red screen, error no media, but they do

Zebra

ZT610

71N224000181

MilMar Food Group

92 Green Pond Rd, Rockaway NJ 07866

Open

12/31/2025

It leaves a white line across the entire labeL

Zebra

ZT411

99J202100214

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

It leaves a white line across the entire label

Zebra

ZT411

99J202100214

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

cut label on a right side

Zebra

ZT610

71N224000181

MilMar Food Group

92 Green Pond Rd, Rockaway NJ 07866

Open

12/31/2025

Stopped printing at all. Print jobs just stack up in the print queue and it looks like do not get received in the printer as the data light on the printer never lights up. Please call 732-991-4537 to confirm appt.

Zebra

ZT411

99N222003219

Axis Global Logistics

885 Centennial Avenue, Piscataway NJ 08854

Open

09/30/2025

Ribbon keeps breaking. Plus there is a vertical area where its not printing

Zebra

ZT411

99N222003215

Axis Global Logistics

885 Centennial Avenue, Piscataway NJ 08854

Open

09/30/2025

Printer is not printing clear on left side.

Printronix

P8C05

4PTX81428002

AdvanTech, Inc

1600 Cottontail Lane Somerset, NJ 08875

Open

7/31/2025

LABEL NOT LINING UP AND INK IS SPOTTY

Printronix

T4M

748421278765

Unilite Metal Fabricators

151 River Road Nutley, NJ 07110

Open

12/31/2025

label not aligned with tear off part on printer printing on 2 labels

Printronix

T4M

748421278765

Unilite Metal Fabricators

151 River Road Nutley, NJ 07110

Open

12/31/2025

The labels are coming out very clearly and we've already checked our settings.

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Printer is printing the label very clearly

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Labels are not printing clearly - faded barcodes

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Labels are not printing legibly. Half of the label is very light.

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Service on our printer that is not printing well - half of the label is very light and not legible

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

missing part in label printer related to the print head... The new location to this printer is 1130 Shipping and receiving

Printronix

T8204

3T8V21828019

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

The screen does not display information

Printronix

T8204 w/ ODV

3T8V22334100

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

Fatal Error appear on the screen

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

Issues with Printer

Epson

C6500Au

X7F4005548

Sally Sherman Foods

300 N MacQuesten Parkway Mt Vernon NY 10550

Open

8/31/2025

The printer does not recognize the label several times when changing it.

Printronix

T8204 w/ ODV

3T8V22334100

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

The printer does not allow the Ribbon to end, but gives an error long before it ends.

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

The printer does not allow the Ribbon to end, but gives an error long before it ends.

Printronix

T8204 w/ ODV

3T8V22334117

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

Printer ZT411 The yellow part that holds the label on the roll so it doesn't move is broken. Can you replace it?

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Lines are back. Please assist.

zebra

ZT510

34J194302238

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2026

We have some label creep and need some help with adjustment.

zebra

ZT510

34J194302238

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2026

Printer has to be restarted after every use.

Printronix

T8204

3T8V21828158

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

When selecting item # to print 4010250206 an error shows up of "no records found"

Printronix

T8304

3T8V22132130

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

vertical black streaks when printing labels. most visible on blank labels. checked ribbon, seems ok.

Zebra

ZT411

99N222003215

Axis Global Logistics

885 Centennial Avenue, Piscataway NJ 08854

Open

09/30/2025

test

Printronix

T4M

748421278765

Unilite Metal Fabricators

151 River Road Nutley, NJ 07110

Open

12/31/2025

Calibration problem

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

NEED SERVICE AS PRINTER IS MISSING LABELS AND PRINTING ON EVERY OTHER LABEL. oTHER ISSUES OUT OF MEDIA AND SO ON

Zebra

ZT231

T3J230600745

Divergent Medical Technologies

5 Fir Court, 1A Oakland NJ 07436

Open

11/30/2025

PRINTER IS SKIPPING LABELS AND PRINTING INCORRECTLY. IT SAID OUT OF MEDIA NEED SERVICE

Zebra

ZT231

T3J230600745

Divergent Medical Technologies

5 Fir Court, 1A Oakland NJ 07436

Open

11/30/2025

1130-ces back by CBP office - joe Celantano is stating that he has to restart the label printer after every user. so far, I calibrated and restarted the PC.

Printronix

T8204

3T8V21828158

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

White line

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Replace Print head for optimal performance message

Printronix

T8204

4T81549029

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

Print head request - located in 1130 WHS office.

Printronix

T8204

3T8V21724169

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

Lose the label size

Printronix

T8204 w/ ODV

3T8V22334100

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

User stating that they receive Gap detected message after changing the config file and printing once. I attempted to calibrate to fix this issue but it did not. Printer is located in 1130 Shipping and Receiving

Printronix

T8204

3T8V21724169

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

printer in 1130 requires daily reboots. Print jobs get “stuck” and the only way to get it resolved is to reboot. Please note - we are being told that this happens with Andlor as well. Printer is located in 1130 WHS office, Firmware was updated a couple months ago.

Printronix

T8204

3T8V21836032

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

Gap Not detected message after printing one label after changing the load file from Andlor to PDF. Tried calibrating to fix the issue but the message appears right after calibrating is done... Printer is located in Shipping and Receiving in 1130 Polaris side.

Printronix

T8204

3T8V21828019

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

Hello, we're still having issue with that one printer that is not printing properly it looks like that he said it is changing automatically is it possible can you please stop by today.

Zebra

ZT411

99N222003215

Axis Global Logistics

885 Centennial Avenue, Piscataway NJ 08854

Open

09/30/2025

Printer is connected to power and is not turning on. I tried a different outlet and same issue.

Printronix

T8204

4T81549029

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

print quality issue

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Printer does not recognize the label size, just 2"

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

Printer does not recognize the label size, just 2" width

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2025

Allergen Room printer not powering up

Printronix

T8304

3T8V22132130

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

White line in the printer

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

white line

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Commuication

Zebra

ZT411

99N230201425

TAOS

9 Kulick Road, Fairfield NJ 07004

Open

3/31/2025

Not communicating with the software

Zebra

ZT411

99N230201425

TAOS

9 Kulick Road, Fairfield NJ 07004

Open

3/31/2025

i THINK ALL IS NEED IS FOR YOU TO TALK ME THROUGH CALIBRATION. THE LABELS ARE BEING CUT OFF JSUT A TINY NBIT ONONE END SO I ONLY NEED MAYBE 1 MM. i CAN TEXT A PICTURE IF NEEDED

Zebra

ZT231

T3J230600745

Divergent Medical Technologies

5 Fir Court, 1A Oakland NJ 07436

Open

11/30/2025

When user creates a job to print to the printer, the job does not print but a msg saying something to the affect, print job sent to "spooler". Jonathan notified by text yesterday as printer sn did not register in the system but has been corrected.

Printronix

T8304

3T8V22132130

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Not 100% at this point waiting on phone call back

Zebra

ZT610

71J210800326

MilMar Food Group

One 6 1/2 Station Road, Goshen, NY 10924

Open

12/31/2025

PM

Zebra

ZT231

T3J230600745

Divergent Medical Technologies

5 Fir Ct - 1A, Oakland NJ 07436

Open

11/30/2025

Line in the label

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

device is located at 1130 Shipping and Receiving. Warehouse Supervisor is stating they have to restart the printer after every time they use it. I calibrated and remotely restarted it and WHS stating same issue is occuring.

Printronix

T8204

3T8V21724169

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

LOUD AND STRANGE SOUND WHEN STARTING

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

White line in the middle of the label

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Broken Lever - HQ in Elizabeth NJ

Zebra

ZT410

18J192700286

Atalanta

One Atalanta Plaza, Elizabeth, NJ 07208

Open

11/30/2025

printer does not print when the operator sends a job to the "print shop" printer

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

printer is not working

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

Found the printer with all zeros for an ip address and no bars for the wifi. Cycled pwr and moved the antenna a bit and now I have an ip address but it looks like it may have changed from last week.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Printer is not printing jobs, may have changed it's IP adress.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Gray line on the right side of the label, Print Head already change, so, maybe need check the Roller.

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

Does not accept speed change for printing

Printronix

T8204 w/ ODV

3T8V22334097

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

Replace print head and Reactivate ODV

Printronix

T8204 w/ ODV

3T8V22334106

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

Multiple client PCs cannot access the bartender server, only get a wait circle, see attached picture.

Printronix

T83X4

3T8V21914296

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Maybe the Printhead need to be replace

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

Printer head arrived

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2025

1.- ODV ERROR 2.- GAP NOR DETECTED 3.- PRINT VOID LABELS 4.- RIBBON WRINKLE

Printronix

T8204 w/ ODV

3T8V22334117

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

Known issue of "Best before 12/23" on print jobs more than 100 labels is now happening all the time, even when selecting 50 labels to print.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Two of our bartender printer "client PC's" are showing the message in the attached picture, please advise.

Printronix

T83X4

3T8V21914296

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

requesting maintenance to this printer asap at the request of Edwin. Ticket #176741

Printronix

T8204

3T8V21724192

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

When an operator prints a large 700 label request of I heart NY labels, after the first 100, a message appears that says memory full. When the job continues, a label with last years "best before" date and code date shows up on the remaining labels.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Wouldn't print -- Jonathan fixed 10/9/24

Zebra

ZT230

52J162104108

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

03/31/2025

printer is not printing, looks like ip address may have changed from yesterday.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Operator cannot get labels to print.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

The printer sounds strange when printing

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

Ribbon wrinkle

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

This printer is not printing labels presently, can the ip address be checked to see if it has changed etc.?

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Blurry Print

Printronix

T8204 w/ ODV

3T8V22334097

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

test

Printronix

T83X4

3T8V22007215

Mars Retail Group

9 Aspen Dr, Randolph, NJ 07869

Open

11/30/2025

WHITE LINE

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

HI Jonathan we started to use the printer again today we haven't used it in a while and now that we're using it is not printing clear. can you please stop by today to clean the printer it must be clogged or something

Epson

C6500Au

X7F4005292

Bagelinos

311 W Main St - Building 2, Rockaway NJ 07866

Open

09/30/2024

Visit to review label print skipping issue. May be splices on label roll, or, gap sensor.

Zebra

ZT610

71J172704349

Emerging Power Inc

200 Holt Street Hackensack, NJ 07601

Open

2/28/25

White line in the label

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

display now shows an IP address, see attached.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

Jobs are not printing out, cycled power to the printer and did not see an IP address show on the home screen. Repositioned the antenna and cycled again but same issue.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/2025

line in the label

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

print head message keeps popping up stating to replace print head for optimal performance location is 1150 2nd fl

Printronix

T8204

3T8V21733142

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

The printer is not printing jobs sent to it, may be the DHCP address expired or timed out.

Printronix

T8304

3T8V21901218

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

11/30/24

Not printing correctly

Zebra

ZT610

71N231900079

Original Bagel Company

2 Fairfield Crescent

Open

01/31/2025

Each time you unpause the printer it spits out several blank labels and then repauses so we cannot print properly

Zebra

ZT230

52J162104111

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

03/31/2025

Printer said "Media out"

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

Lines in the print and poor quality

zebra

ZT510

34J194302242

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2025

Good morning Jonathan can you please stop by and take a look at the printer and Sally Sherman. looks like they got another label stuck inside the machine and I don't want them to remove it and mess it up like last time.

Epson

C6500Au

X7F4005548

Sally Sherman Foods

300 N MacQuesten Parkway Mt Vernon NY 10550

Open

8/31/2024

la impresora no reconoce el papel Lo intenté varias veces. Puede alguien pasar hoy?

Epson

C6500Au

X7F4005292

Bagelinos

311 W Main St - Building 2, Rockaway NJ 07866

Open

09/30/2024

RIBBON WRINKLE

Printronix

T8204 w/ ODV

3T8V22334117

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

faint white line on shipping labels

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

label keep on getting stuck inside the printer can you please have someone stopped by today

Zebra

ZT610

71J191300164

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

03/31/2025

Need Print Head

Printronix

T8204 w/ ODV

3T8V22334096

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

Image printing far to the right

Zebra

ZT231

T3N232500096

Milmar Food Group

One 6 1/2 Station Road, Goshen NY 10924

Open

11/30/2024

Printer is making lines the print

zebra

ZT510

34J194302238

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2025

Does not save the setting and when printing, the print starts to pause

Printronix

T8204 w/ ODV

3T8V22334096

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

Printer is not printing all information on label / streaking. Suspect print head needs replacement. We have a new print head onsite.

Printronix

T8304

3T8V21943312

Mars Retail Group

9 Aspen Dr, Randolph, NJ 07869

Open

11/30/24

the label got stuck in the printer we was able to remove it but now it's not seeing the labels

Zebra

ZT610

71J181903424

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

7/31/2024

Printer will not un-pause. I can calibrate everything fine but normal running the printer pauses itself

zebra

ZT510

34J194302238

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2025

requesting Maintenace on this and 2 other label printers. 4T81549029 3T8V21724192

Printronix

T5204

4ES1201009

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

Printer issue

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

Label came off backing and is wrapped around the white roller where the cutting bar is at the front of the printer

Zebra

ZT230

52J162104108

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

03/31/2024

Ribbon wrinkle; ODV ERROR and Grading Barcodes

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

white line in the label

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

Losing characters on the right hand side of page, positions 120 to 132, cant see anything in there, ribbon at 50%

Printronix

P8C05

4PTX81428002

AdvanTech, Inc

1600 Cottontail Lane Somerset, NJ 08875

Open

7/31/2024

It prints and stops every 20 or 30 labels, then stops completely before finishing printing the entire amount and we have to turn it off to start again

Printronix

T8204 w/ ODV

3T8V22334097

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

poor print quality I try adjusting the settings but it's not doing anything

Zebra

ZT610

71J181903420

Barnet Productions

Hermann Warehouse Corporation 481 Blackhorse Ln, North Brunswick Township, NJ 08902

Open

7/31/2024

Overall Grade Fail

Printronix

T8204 w/ ODV

3T8V22334117

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

The printer is printing a line in the middle of the label.

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

Print Head Up - close print head

Printronix

T8204 w/ ODV

3T8V22334099

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

RIBBON OUT-Load Ribbon

Printronix

T8204 w/ ODV

3T8V22334117

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

The printer is not printing again but the ip address looks like it may have changed since yestderday.

Printronix

T8304

3T8V21901218

Mars Retail Group

800 County Rd 517, Hackettstown, NJ 07840

Open

11/30/24

Error message on the screen was not allowing operators to print labels.

Printronix

T8304

3T8V21901218

Mars Retail Group

800 County Rd 517, Hackettstown, NJ 07840

Open

11/30/24

Loose Roller on Printer I just arrived onsite.

Zebra

ZT610

71J231200003

Milmar Food Group

One 6 1/2 Station Road, Goshen NY 10924

Open

10/31/2024

The printer is not detecting the proper distance of labels. It's stating that a 6" label is only 1" or other varying lengths. I have powered it off and on, recalibrated it multiple times and the distance is not calibrating properly. Can someone please come out and look into this today?

Zebra

ZT230

52J162104108

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

03/31/2024

hello we're having trouble with the printer it is not printing and making lots of noise can you please have somebody come out here immediately I know it is after hours but if somebody can be here tomorrow morning will be highly appreciated.

Epson

C6500Au

X7F4005292

Bagelinos

311 W Main St - Building 2, Rockaway NJ 07866

Open

09/30/2024

Ribbon /Media Error

Zebra

ZT230

52J162104111

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

03/31/2024

all labels are printing with a line through the barcodes

zebra

ZT510

34J194302238

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2025

need print head replaced

Printronix

T8204

3T8V21724192

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

test

Printronix

T8204 w/ ODV

3T8V22334096

DMI Personal Care

86 N Main St, Wharton, NJ 07885

Open

12/31/2024

LCD and buttons on printer not working. LCD is lit and blank, no button response when pressed see attached. rebooted several times with the same results. The printer does print labels that are sent and responds to print commands sent through the web portal only.

zebra

ZT510

34J194302238

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2024

Print is not dark enough when printing checks so paperless customers r complaining

Printronix

P8C05

4PTX81428002

AdvanTech, Inc

1600 Cottontail Lane Somerset, NJ 08875

Open

7/31/2024

label stuck in printer

Open

Ribbon out

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

test

Zebra

ZT610

71J181903424

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

7/31/2024

printer problems

Open

Good morning Jonathan we're having issues with print shop one printer. After a label got stuck we was not able to get it to Print properly again.

Printronix

T83X4

3T8V21914296

Mars Retail Group

700 High Street, Hackettstown, NJ 07840

Open

1/31/2024

Issue with Sensor

Zebra

ZT610

71J210800326

MilMar Food Group

One 6 1/2 Station Road, Goshen, NY 10924

Open

8/31/2024

Label lines

zebra

ZT510

34J194302234

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2024

The printer is not sensing the correct length of label. Have cleaned the sensor area and print head. Printer will print correctly but will then start cutting off labels after a few labels print, or it will print double information on the same label.

Printronix

T8/ODV

7T8CB1548065

Gilbert Express

1000 Riverside Drive Keasbey, NJ 08832

Open

1/31/2024

Printer keeps stopping

zebra

ZT510

34J194302238

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2024

Printer is not printing jobs sent to it.

Printronix

T8304

3T8V21901218

Mars Retail Group

800 County Rd 517, Hackettstown, NJ 07840

Open

7/8/2023

Good morning, The printer is not detecting the proper distance of labels. It's stating that a 6" label is only 1" or other varying lengths. I have powered it off and on, recalibrated it multiple times and the distance is not calibrating properly. Can someone please come out and look into this today?

Zebra

ZT610

71J181903420

Barnet Productions

152 US HIGHWAY 206 South, Unit 17 A Hillsborough , NJ 08844

Open

7/31/2024

Getting blank line through label, attempted recalibration, attempted cleaning heads. No luck.

zebra

ZT510

34J194302234

Reed Lane

359 Newark Pompton Turnpike, Wayne, NJ 07470

Open

2/28/2024

white line in the label

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

white line on the label. Waiting for a response on the printer head

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

a white line appears on the labels

Open

test

Zebra

ZT230

52J162104108

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

03/31/2024

The printer keeps saying Media Out Load Media. Tried to recalibrate and tried cleaning the sensor.

Open

the printer makes a strange noise

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Open

7/31/2024

No connection. Bartender not working.

Printronix

T8304

3T8V21943312

Mars Retail Group

9 Aspen Dr, Randolph, NJ 07869

Open

7/8/2023

when printing to the label printer, unable to see numbers printed on label, see attachment. However they are able to see printing to another label printer with no problem. printer is at 1150 1st fl outside of the main office

Printronix

T8204

3T8V21724086

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Open

Monthly

The status light changed to yellow and we're getting the message "Warning Ribbon In"

Zebra

ZT610

71J181903424

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Open

7/31/2024

good morning we're having trouble connecting to the printer and allergen room

Printronix

T8304

3T8V21901218

Mars Retail Group

800 County Rd 517, Hackettstown, NJ 07840

Open

7/8/2023

Sent Video to Jonathan already

Zebra

ZT610

71J210800326

MilMar Food Group

One 6 1/2 Station Road, Goshen, NY 10924

Open

8/31/2024

The labels are coming out faded even with the darkness turned all the way up

Zebra

ZT610

71J181903420

Barnet Productions

152 US HIGHWAY 206 South, Unit 17 A Hillsborough , NJ 08844

Close

7/31/2024

Roller Replacement I am not sure if this is the exact printer meaning serial number as I am not onsite . same location .

Zebra

ZT610

71J210800326

MilMar Food Group

92 Green Pond Rd, Rockaway NJ 07866

Close

8/31/2023

WHEN PRINTING LABELS ARE LEFT BLANK AND OVERLAPING WHE PRINTING

Printronix

T5204

4ES1252096

Verla International

463 Temple Hill Road New Windsor, NY 12553

Close

6/30/2023

The labels are printing out with marks on one side of the label. Please see attached image

Zebra

ZT610

71J181903424

Barnet Productions

920 Sylvan Ave, Suite 210, Englewood Cliffs, NJ 07632

Close

7/31/2023

It does not stop printing same label

Zebra

ZT610

71J192000530

Original Bagel

2 Fairfield Crescent

Close

1/31/24

When printing the darkness changes to the middle of the print. Also has a strange smell when printing.

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Close

7/31/2023

The printer is making a lot of noise when printing

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Close

7/31/2023

The printer is making a lot of noise when printing

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Close

7/31/2023

Voids. Maybe switch to T5 that we have

Printronix

T4M

748832080258

Verla International

463 Temple Hill Road New Windsor, NY 12553

Close

6/30/2023

Good morning hope you had a good 4. Can someone stop by today and take a look at our printer we’re having alignment issues.

Printronix

T8304

3T8V21943312

Mars Retail Group

9 Aspen Dr, Randolph, NJ 07869

Close

7/8/2023

Printer not calibrating label

Zebra

ZT610

71J192000530

Original Bagel

2 Fairfield Crescent

Close

1/31/24

HAD PROBLEAM

Zebra

ZT610

71J192000530

Original Bagel

2 Fairfield Crescent

Close

1/31/24

Label is not printing out completely on bottom I can forward email since file upload does not accept PDF's

Zebra

ZT610

71J210800326

MilMar Food Group

One 6 1/2 Station Road, Goshen, NY 10924

Close

8/31/2023

Bartender not linking to site to print labels

Printronix

T8304

3T8V21811285

Mars Retail Group

1600 Broadway, New York, NY 10019

Close

7/8/2023

clean printer

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Close

7/31/2023

clean printer

Zebra

ZT411

99J202002053

Universal Yums

9 Woodland Road - Unit C, Roseland, NJ 07068

Close

7/31/2023

user is stating he is contantly getting the message that the printhead should be replaced for optimal quality on the printer... located in 1130 by security.

Printronix

T8204

3T8V21828158

East Coast Warehouse

1140 Polaris Street Elizabeth, NJ 07201

Close

Monthly