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TSSA Report
Date | Select TSSA Customer | What Type of TSSA | Total Hours | Total Miles | Select Driver | Job Summary |
|---|---|---|---|---|---|---|
12/04/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Configure SOTI so OLR user can connect to console. |
11/19/2025 | Mars | Phone | 4 | 0 | Greg Magnotta | Help troubleshoot Las Vegas Store. TC57 |
10/23/2025 | Mars | Phone | 4 | 0 | Greg Magnotta | Meeting with Mars then started to upgrade Ethel M devices. |
10/01/2025 | Mars | Phone | 4 | 0 | Greg Magnotta | Finished up upgrading the TC57's for the stores. |
09/24/2025 | Mars | Phone | 3 | 0 | Greg Magnotta | Configure 2 NYC TC57's. Wiped and reconfigured and tested. |
09/22/2025 | Mars | Phone | 4 | 0 | Greg Magnotta | Troubleshoot TC58 devices and upgrade them to latest version of Android 13. |
07/03/2025 | Mars | Phone | 2 | 0 | Greg Magnotta | upgrade China and USA test devices to latest version of Android 13. |
07/01/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | upgrade device to 13 and fix scanning issue |
06/23/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | created new users in SOTI for Rita Cui, Lei Gong, and Jacky Tang. |
05/29/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | sent script down to the device so the Worry Free WIFI app will appear.
com.symbol.mxmf.csp.worryfreewifimgr |
05/22/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Work with Eric and OLR to load new certificate for the OLR test devices and update with XSTORE apk. |
05/22/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Get 2 devices on SOTI for Eric |
05/16/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Troubleshoot how to disable PIN on TC57 |
05/15/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Continue support for Las Vegas devices. |
05/14/2025 | Mars | Phone | 1.5 | 0 | Greg Magnotta | Help troubleshoot Las Vegas scanners. Problem was an application error. |
05/13/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Discuss connectivity issues in Las Vegas Store. They have to get their firewall team involved. |
05/12/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Help Troubleshoot Las Vegas scanners. |
04/28/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Help Eric and William and Sammy(OLR) setup a device for Las Vegas Store |
04/17/2025 | Mars | Phone | 2 | 0 | Greg Magnotta | Tested SOP to get China devices on SOTI and working with XStore. Updated documentation to the SOP. |
04/15/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | Helped troubleshoot RF device for OLR XStore vender. |
04/14/2025 | Mars | Phone | 8 | 0 | Greg Magnotta | Created a procedure to enroll Non-GMS China devices to Millennium Cloud SOTI server. |
04/11/2025 | Mars | Phone | 5 | 0 | Greg Magnotta | continue to work on Non-GMS TC57 connecting to SOTI. |
04/10/2025 | Mars | On-Site Visit | 5 | 40 | Greg Magnotta | Troubleshoot and support setting up Non-GMS devices for China. |
04/03/2025 | Mars | Phone | 1 | 0 | Greg Magnotta | POS China Store discussion setting up SOTI in China |
03/12/2025 | Mars | Phone | 3 | 0 | Greg Magnotta | Configured and upgraded scanners. Sent 1 out for Zebra repair |
03/10/2025 | East Coast | Phone | 1 | 0 | Greg Magnotta | fixed Andlor profile |
03/04/2025 | East Coast | On-Site Visit | 5 | 80 | Greg Magnotta | Jonathan and I installed 3 AP460's at Guard Shack 1150,1130 North Ave. |
03/04/2025 | East Coast | Phone | 1 | 0 | Greg Magnotta | create a script for SOTI.
enable_system_app com.sec.android.gallery3d |
02/27/2025 | East Coast | Phone | 2 | 0 | Greg Magnotta | fixed the issue with Andlor host profile was portrait rather then landscape for VC8300 |
02/27/2025 | East Coast | Phone | 1.5 | 0 | Greg Magnotta | Help on-board new AP4000 ap and troubleshoot VC83 Andlor access. |
11/27/2024 | Mars | On-Site Visit | 5 | 100 | Jonathan Quinones | printers not able to print from bartender because Wi-Fi is not letting the franchise go through. Was able to obtain a switch from the maintenance department and put the printer on a landline now we should not lose IP address, and the printer is able to print now |
11/21/2024 | Mars | On-Site Visit | 8 | 260 | Jonathan Quinones | Today, I visited the new Eve location to set up the permanent label printing solution using Bartender. I installed a Cisco router with a gateway to the Mars network and set up a brand-new laptop. We ensured the printers were configured to the Mars servers as required, and now everything is functioning smoothly without any issues. |
11/20/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | Had to change the IP address again for the printer in Hackettstown in the server |
11/18/2024 | Mars | On-Site Visit | 8 | 40 | Jonathan Quinones | Today, I visited the Mars office in Newark to ensure the bartender system was operational for the New Eve Eve location. We managed to establish a connection to the bartender server using the new laptop through Pulse Secure VPN. However, since Pulse Secure VPN will soon be discontinued, we need to transition to Zscaler VPN, which is set to replace it. |
11/18/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | Found the printer with all zeros for an ip address and no bars for the wifi. Cycled pwr and moved the antenna a bit and now I have an ip address but it looks like it may have changed from last week. |
11/17/2024 | Mars | On-Site Visit | 8 | 260 | Jonathan Quinones | Today, on a Sunday, I revisited the new eve location because the end user reported that the laptop I had left with them on Friday suddenly displayed the blue screen of death. They needed to continue printing as they work after hours and on weekends, so I brought my personal laptop, installed Bartender, and set up all the templates and database locally. Now, they can print without any issues. This is a temporary fix until a permanent solution is implemented. |
11/15/2024 | Mars | On-Site Visit | 16 | 260 | Jonathan Quinones | went to the new EVE location arrived at 12:30PM left at 8:30PM total 5 hours of travel time. The purpose of me going outside was for me to configure the existing laptop that is up there to a new user that has more permissions to see if we are able to print using bartender print portal.
Unfortunately, with the new user we are able to see the print portal now but it looks like there is a port that is being blocked and is not allowing us to use the print client to access the print portal.
As a last resort I left my Morris laptop up there and took their Mary's laptop that's not working and installed print station map the template folders linked all the database and they're able to print currently but this is a temporary solution.
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11/13/2024 | Mars | On-Site Visit | 8 | 258 | Jonathan Quinones | went to the new EVE Millennium packaging location to update your laptop to a multi user account and to enable remote access. and confirm that bartender print portal is communicating with the main server for printing.
unfortunately there was not a success we had account issues and permission needs to be established for the new account. at the moment this location cannot print |
11/05/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | assisted the bartender team including Moana,Malika, Michelle to upgrade their laptop to the new version of bartender |
10/18/2024 | Mars | Phone | 3 | N/A | Jonathan Quinones | bartender server is crashing because of lack of resource. I upgraded bartender to the latest version and still waiting for resource to be added to the server |
10/16/2024 | Mars | Phone | 1 | 0 | Greg Magnotta | Upgraded device to Android 13 |
10/15/2024 | Mars | Phone | 1 | 0 | Greg Magnotta | Fix Zebra TC57 device from Las Vegas. Device was locked down had to factory reset. |
10/09/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | printer is not printing, looks like ip address may have changed from yesterday. Hackettstown Print Shop 1 Printer IP address changed again i had to change it in the bartender server
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10/08/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | Operator cannot get labels to print. Hackettstown Print Shop 1 Printer IP address changed again i had to change it in the bartender server |
10/03/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | Operator cannot get labels to print. Hackettstown Print Shop 1 Printer IP address changed again i had to change it in the bartender server
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09/30/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | |
09/26/2024 | Mars | Phone | 1 | 0 | Greg Magnotta | Worked with WiIliam to update NYC devices to A13 |
09/24/2024 | Mars | On-Site Visit | 8 | 260 | Jonathan Quinones | Greg and I went down to the new building in Pennsylvania for M&M called new eve to set up the |
09/20/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | LON Printronix issue Vincenzo Esperti Contacted me from London that they was having issue with the printer printhead warning is coming up I was able to disable it and have the printer up and running
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09/12/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | Print Shop in Hackettstown printer print shop 1 how to reset the IP address again |
09/03/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | Setting up Malika laptop to connect to the bartender printer And downloading and configuring the fonts for bartender |
08/28/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | |
08/23/2024 | Mars | Phone | 1 | N/A | Jonathan Quinones | bartender server was completely down how to reboot it to get it back up all stores are back up and running |
08/12/2024 | Mars | Phone | 1 | 0 | Jonathan Quinones | Printer IP address changed |
07/23/2024 | Mars | On-Site Visit | 5 | 80 | Greg Magnotta | support for their SAP HANA upgrade |
07/17/2024 | Mars | On-Site Visit | 5 | 80 | Greg Magnotta | Support meeting for their device and SAP/HANA upgrade project. |
06/12/2024 | Mars | Phone | 2 | 0 | Greg Magnotta | Get Velocity License key and upgraded device to Android 11. Had to upgrade Velocity and Mars host profile. |
04/30/2024 | Mars | Phone | 1 | 0 | Greg Magnotta | Help William upgrade TC57 devices to Android 11 |
04/19/2024 | Mars | Phone | 1 | 0 | Greg Magnotta | Work on Berlin scanners for Matt Gurth. Waiting on confirmation URL so I can update the host profile. |
04/19/2024 | Mars | Phone | 1 | 0 | Greg Magnotta | Upgraded their Berlin Velocity |
01/31/2024 | Mars | Phone | 1 | 0 | Greg Magnotta | Discussion on SAP on Zebra devices. |
11/13/2023 | Mars | Phone | 2 | 0 | Greg Magnotta | Help configure Zebra device to scan correctly. |
10/05/2023 | Mars | Phone | 1 | 0 | Greg Magnotta | Load new certificate on Berlin devices and deploy. |
09/07/2023 | Mars | Phone | 4 | 0 | Greg Magnotta | Work with Mars Shanghai to get Zebra devices enrolled into SOTI. Two devices enrolled only when they use an SSID outside of Mars network. No Profiles pushed and only Remote View? |
08/29/2023 | Mars | Phone | 1 | 0 | Greg Magnotta | Configure Stage Now for China devices. |
08/22/2023 | Mars | Phone | 4 | N/A | Jonathan Quinones | Would you be able to get on a call to help us with label setting for the new size 4 x 1.5 in EU?
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08/22/2023 | Mars | On-Site Visit | 3 | 80 | Greg Magnotta | Configure China device with SOTI |
07/27/2023 | Mars | Phone | 1 | 0 | Greg Magnotta | Work with Eric on SOTI configurations |
06/27/2023 | Mars | Phone | 1 | 0 | Greg Magnotta | Scanner Roll out |
06/12/2023 | Mars | Phone | 1 | 0 | Greg Magnotta | Meeting for Store Roll out. |
06/08/2023 | Mars | Phone | 2 | 0 | Greg Magnotta | configured profiles for store roll outs. |
06/08/2023 | Mars | Phone | 1 | 0 | Greg Magnotta | support store roll out |
05/23/2023 | Mars | Phone | 1 | 0 | Greg Magnotta | Meeting to plan rollout of TC57 to stores. |
02/15/2023 | Mars | Phone | 2 | N/A | Jonathan Quinones | We have still the issue in Berlin but also a new one, any material we use revert to today’s date now. The stock now cannot produce.
I try opening the template and I have this error message:( the issue was that the time on the computer format was incorrect)
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02/09/2023 | Mars | Phone | 1 | N/A | Jonathan Quinones | I have done the changes for the London label templates (adding the dopr down date picker)
I managed all of them except the Peanut label 3x3, for some reason it does not let me delete the existing (see below screenshot, I have tried several things to do it but it just does not let me do it)
Done On 2/9/23
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01/24/2023 | Mars | Phone | 1 | N/A | Jonathan Quinones | BBD error update LON - one remaining issue --resolve by adding date dropdown picker |
01/13/2023 | Mars | Phone | 2 | N/A | Jonathan Quinones | BBD error message showing them how to eliminate the error message for the BBD for UK. |
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